These Terms & Conditions ("Terms") govern the use of our e-commerce services provided by Flowers Cockfosters. By accessing, browsing, or placing an order through our website, you acknowledge that you have read, understood, and agreed to comply with these Terms. These Terms apply to customers located within Cockfosters and its surrounding areas and form a legally binding agreement between you and Flowers Cockfosters. Please review them carefully before placing an order for flower delivery online.
Product Selection: Customers can browse the selection of fresh flower arrangements, bouquets, and related products available for delivery in Cockfosters and surrounding areas. Each product listing includes detailed descriptions, pricing, and—where applicable—selection options such as bouquet size or message cards.
Placing an Order:
Acceptance of Orders:
Payment Methods: Payment must be made in full at the time of placing your online order for flower delivery. We accept major debit and credit cards, as indicated on our website at checkout. Details of accepted payment methods may vary and will be displayed before finalising your purchase.
Secure Transactions: Our website utilises industry-standard encryption technology to protect your payment and personal information. Your card details will be processed securely and will not be stored beyond the duration required to complete your transaction, in accordance with data protection regulations.
Pricing: Prices displayed on our website include VAT where applicable but exclude delivery charges unless otherwise stated. Delivery charges will be clearly itemised before you complete your order. We reserve the right to adjust pricing at any time, but such changes will not affect orders already accepted and confirmed by us.
Order Confirmation: Following successful payment, you will receive a confirmation email detailing your order and payment summary. Please check this confirmation and notify us promptly if any details are incorrect.
Delivery Area: Delivery is available throughout Cockfosters and surrounding areas, as specified during the checkout process. If you are unsure whether your desired delivery address is within our coverage, please check the postcode input tool or contact us before placing your order.
Delivery Times: While we make every effort to deliver your flowers on the specified date, we cannot guarantee delivery at a specific time unless explicitly offered as an option during checkout. Deliveries are typically made between standard working hours. Orders placed for same-day delivery in Cockfosters are subject to product availability and cut-off times detailed on our website.
Delivery Instructions: Please provide accurate delivery information. Flowers Cockfosters is not liable for late or failed deliveries arising from incomplete or incorrect addresses provided by the customer. If the recipient is not present, our driver may leave the flowers in a safe location or with a neighbour, if instructed and feasible. If this is not possible, we will attempt re-delivery where practical, or contact you for further instructions.
Order Cancellations:
Order Amendments:
Right to Cancel Under Consumer Regulations:
From time to time, it may be necessary to substitute certain flowers or packaging due to seasonal or regional availability. In such instances, we will ensure that any substitution is of equal or greater value and maintains the overall style and character of the arrangement you selected. We will make reasonable efforts to inform you of any substantial substitutions prior to dispatch, but cannot guarantee notification in every case, particularly with same-day orders in Cockfosters and nearby areas.
Given the perishable nature of flowers, returns are generally not accepted except in the case of goods being received in a damaged or unsatisfactory condition. If you believe your order arrives in an unsatisfactory state, please notify us within 24 hours of receipt with photographic evidence if possible. Upon review, we may offer a replacement, partial refund, or full refund as appropriate to the specific circumstances.
Flowers Cockfosters takes every reasonable step to ensure your complete satisfaction, but we cannot be liable for any failure or delay in delivering your order that is caused by events outside our reasonable control, including but not limited to force majeure, extreme weather, or failure of third-party delivery partners.
To the extent permitted by law, our total liability to you for any loss or damage arising in connection with your order shall not exceed the total price paid for the flowers in question. Nothing in these Terms shall exclude or limit our liability where it would be unlawful to do so, including in relation to death or personal injury caused by negligence, or for fraudulent misrepresentation.
We are not liable for indirect or consequential losses arising from the use of, or inability to use, our online flower delivery service in Cockfosters and surrounding areas.
You agree to provide complete and accurate information when placing your online order and to check all confirmation correspondence. We are not responsible for losses arising from inaccurate or incomplete address details or contact numbers provided at the time of ordering.
You are responsible for ensuring the recipient is available to receive the delivery on the specified date. If leave-safe options or delivery to neighbours are not appropriate, please clearly communicate this during checkout.
All content on our website, including product images, descriptions, logos, and design elements, is the property of Flowers Cockfosters or its licensors and is protected under applicable copyright and intellectual property law. You may not reproduce, duplicate, copy, sell, or exploit any portion of our service or website content without express written consent.
By placing an order, you agree to the collection and use of your personal information in accordance with our privacy policy, which complies with relevant UK data protection legislation. This includes securing your data during online order processing and using your details strictly for the fulfilment of your flower delivery in Cockfosters and surrounding areas.
Flowers Cockfosters reserves the right to update or alter these Terms & Conditions at any time without prior notice. Any changes will take effect immediately upon being posted to our website, and it is your responsibility to review the latest version prior to each order. Continued use of our online services after such changes constitutes your acceptance of the revised Terms.
If any provision of these Terms & Conditions is deemed unlawful or unenforceable by a competent authority, the remaining provisions shall remain in full force and effect.
These Terms & Conditions and any dispute or claim arising out of or in connection with your use of our online store or flower delivery services (including any non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.
You agree that the courts of England and Wales will have exclusive jurisdiction to resolve any disputes or claims relating to these Terms, the subject matter, or formation thereof.
These Terms & Conditions apply to all customers placing orders for flower delivery with Flowers Cockfosters within Cockfosters and its surrounding areas. If you have any queries regarding these Terms, please refer to our website for further guidance.
If you have any questions or wish to raise a complaint regarding your flower delivery or these Terms & Conditions, please contact us using the contact form provided on our website. We aim to respond to all enquiries promptly and to resolve any concerns in a fair and efficient manner.
These Terms & Conditions were last updated in June 2024.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Cockfosters, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Cockfosters.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
