As a trusted local Cockfosters florist, Flowers Cockfosters is dedicated to providing gloriously fresh flowers to homes and businesses in our neighbourhood. We understand that receiving beautiful, fresh blooms is at the heart of every customer order. That’s why our Fresh Flowers Guarantee is a core part of our service. Every arrangement is hand-prepared and delivered to ensure maximum freshness and longevity.
If your flowers arrive damaged or in a condition that does not reflect our high standards, please let us know right away. Occasionally, issues may occur during transport or delivery, but we want to ensure our Cockfosters customers receive the best possible experience.
In the unlikely event that your flowers are damaged upon arrival, we ask that you contact us within 24 hours. Please provide supporting details such as order information and a photo of the flowers as received. This helps us quickly assess the situation so we can resolve your concern promptly.
We guarantee the freshness of our flowers for at least five days from the delivery date, provided they are cared for as recommended. As a local Cockfosters florist, we source our flowers daily and take great care to deliver only the best. If you have followed the care instructions supplied with your flowers and feel they have not lasted the minimum freshness window, please contact us within that five-day period so we can investigate and offer a suitable resolution.
At Flowers Cockfosters, your satisfaction is our priority. When you report an issue within the timescales mentioned above, we will review your case individually. Depending on the circumstances, we offer either a full refund or a replacement delivery at no extra cost. Our team works hard to ensure every Cockfosters customer can buy with confidence and peace of mind.
If you are entitled to a refund, we will process it promptly using your original method of payment. If a replacement is to be delivered, we will arrange the soonest possible delivery to minimise any inconvenience.
If you are unsatisfied with your experience or would like to register a complaint, we want to hear from you. Clear communication is important to us, and we take all feedback seriously. To make a complaint, please contact our team with your order details and a description of your concern. We aim to respond to all complaints promptly and will keep you informed while we investigate and resolve your issue.
Our management team reviews all complaints personally to ensure every customer receives a fair and considered outcome. Whether we need to provide further information, a gesture of goodwill, a replacement, or a refund, we are committed to upholding our reputation as your trusted local Cockfosters florist.
With years of experience serving households and local businesses in Cockfosters, we have built our reputation on reliability, care, and the freshest flowers available. Thank you for choosing Flowers Cockfosters — delivering quality and peace of mind with every bouquet.
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